Shipping policy

Company Details

SIA PITO MOTO

Reg. No.: 40203587376

VAT No.: LV40203587376

Address: Tīnūžu šoseja 21, Ikšķile, Ogres novads, LV-5052, Latvia

1. Shipping Regions

PitoMoto ships orders within the European Union.

We do not currently offer shipping outside the EU.

2. Delivery Partners

All deliveries are handled by DPD Group and Omniva to ensure reliable and trackable delivery service.

3. Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Processing time may vary depending on product availability and order volume.

4. Delivery Time

Estimated delivery times (after dispatch):

  • Latvia: 1–3 business days

  • Baltic States (Estonia, Lithuania): 2–4 business days

  • Other EU countries: 3–7 business days

Please note that delivery times may vary depending on the destination and external factors such as public holidays or courier delays.

5. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and chosen delivery method.

Promotional offers or free shipping thresholds (if applicable) will be displayed before completing your order.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information provided by DPD or Omniva.

7. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at info@pitomoto.lv with your order number.

We will investigate the issue with our delivery partners.

8. Damaged or Lost Parcels

If your parcel arrives damaged, please notify the courier upon receipt and contact us immediately with photos of the packaging and items.

In case of a lost shipment, PitoMoto will open a claim with the courier and provide a replacement or refund where applicable.